Important information about your home

Here you can read about how to pay your rent, why you need home insurance, how to report a fault, and what to do about keys and inspections.

Rent is your most important bill

You must pay your rent by the last working day of each month, before the next month starts. If you pay late, you may have to pay an extra fee. You can pay your rent in different ways.

Paying your rent by direct debit

Direct debit means that your rent is automatically deducted from your bank account. You need to have enough money in your account on the day the rent is due. If it doesn't work the first time, we'll try again two days later. There is no cost to have a direct debit.

How to set up a direct debit

You can choose between three different ways to register for direct debit.

1. Via your online bank

• Log in to your online bank.
• Search for SHIS Bostäder under direct debit.
• Fill in your social security number.
• Confirm your registration.

2. Via a digital form

• Fill in your information on the digital direct debit consent External link, opens in new window. form
• You must fill in all the mandatory fields (those marked with*).
• Sign it with your BankID.

3. Via our paper form

• Open the paper direct debit authorization form pdf, 543.6 kB.
• Read the instructions carefully and fill in your details
• Make sure you write the correct account number.
• Send the form by post to:
  SHIS Ekonomienhet, Box 17910, 118 95 STOCKHOLM

When we have received your form, we will send an approval to your bank. It will be clearly stated on your rent notice when your direct debit is activated.

Paying your rent via your bank

You can also pay your rent via your online bank or at the bank.

• Always use the latest rent notice.
• Use the OCR number printed at the bottom of the voucher.

The OCR number is a numerical code that is different every month. The number code shows which apartment and which month it applies to.

It is important that you use the correct rent notice and the correct OCR number when you pay. Otherwise, we cannot see that you have paid.

If you've lost your rent slip or you know you're going to pay your rent late, you should speak to the staff at the property. If you stop paying the rent, you may lose your accommodation.

You need home insurance

When you live with SHIS you must have home insurance. Home insurance protects you if something happens, for example, if there is a fire or water damage in your apartment or at a neighbor's.

If you do not have home insurance, you will have to pay for anything that breaks. This can be very expensive.

Home insurance protects more than you think

Home insurance doesn't just cover things in your home. It can also apply if

• something happens to you while traveling
• you need legal help (legal protection)
• you are injured in an assault
• you cause damage to someone else's property.

Check your home insurance every year. Everyone in your household should be covered.

More information on home insurance on the Consumers' website External link.

Report a fault if something is broken

It's important that you report any damage or malfunction in your home. Tell the staff in the building and they will help you report the fault.

• My home guide (Sveriges Allmännytta) pdf, 893.9 kB, opens in new window.

When the fault report is urgent

If the damage is urgent, for example if there is a risk of water damage or fire, you should immediately contact the staff at the property.

If the reception is closed, you should call the SHIS security team on
070 - 771 72 67. Give your address to the switchboard and you will speak to the right person.

Keep track of your keys

Your keys are personal. You are not allowed to make extra copies or change the lock cylinder in your door yourself.

If you lose your keys

If you have lost your keys, you must report it to the police. You must also notify the staff in the building to get new keys. We will always change the lock cylinder in your door when you lose your keys. You will have to pay for the cost of a new lock cylinder and the labor to change it.

If you discover that you have lost your keys when reception is closed, you will have to wait until reception is open to get help with a new key.

If you have locked your key in the laundry room, you will have to wait until the tenant after you arrives for their laundry time. You can leave a note with your phone number and ask them to contact you so that you can collect your keys.

We inspect your home

Inspection before you move in

Before you move into your home, we will carry out an inspection. This means that we make a note of any damage or wear and tear in your home. You must attend the inspection and sign the inspection report before you move in.

If you find anything that we have missed, you must tell us as soon as possible. It is your responsibility to make sure that everything is included in the inspection report.

You are responsible for the property. If you or someone else in the property causes damage, you may have to pay for it.

Maintenance inspection every year

We carry out a maintenance inspection of your home every year. You will receive a letter with the time and date so that you can be present when we do this.

Inspection when you move out

When you give notice to end your tenancy, or if you are moving out because your tenancy is coming to an end, you must make an appointment for an inspection. It is important that you are present when we inspect your property. If we cannot enter the property at the time we have booked, you will have to pay a fee.

If there are any faults or damage that have occurred during your stay, we will write them down in an inspection report. We will compare this with the report you signed when you moved in. You will have to pay for any damage that is not normal wear and tear.

Your apartment is just for you

When you live with SHIS, you have a temporary home. This means that you live in the apartment for a limited period of time and that you are not allowed to stay there after the end of your stay.

• You cannot rent out the apartment to someone else.
• You may not lend the flat.
• You cannot swap the flat with someone else.

If you live alone, only you must live in the flat. This applies if you live in:

• contractual accommodation
• supported housing for young people, young adults or adults.

If you live with your family, everyone living in the flat must be on the tenancy agreement.

Comments on your accommodation

If you have any comments about your accommodation, you can contact SHIS staff. You can express your views in writing or verbally. They will get back to you within a week.